At Hoang Tram Jewelry, we are dedicated to providing exceptional service to our customers within the United States. Please review our shipping information:

Processing Time

• Made-to-order and custom items are meticulously crafted in our California workshop and typically ship within 10-14 business days.
• In-stock items will be shipped within either 1-3 or 3-5 business days, depending on availability. Please refer to the product page for specific estimated delivery times.

Shipping Methods

We offer various shipping methods to accommodate your needs:

• Standard Shipping: Delivery typically takes 3-7 business days once the order has been shipped.
• Expedited Shipping: For faster delivery, we offer expedited shipping options with delivery typically within 1-3 business days after shipment.

Shipping Rates

Shipping rates are calculated based on the weight of your order and the shipping method selected at checkout. Rates may vary depending on your location within the United States.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

Order Delays

While we make every effort to ensure timely delivery, please note that unexpected delays may occur due to factors beyond our control, such as inclement weather or carrier issues. If your order is delayed, we will do our best to keep you informed and resolve any issues promptly.

Delivery Address

Please ensure that the shipping address provided at checkout is accurate and complete to avoid any delivery delays or misplacements.

Signature Requirement

For security purposes, some orders may require a signature upon delivery. If you prefer to waive the signature requirement, please leave a note in the order instructions at checkout.

Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to contact us at concierge@isabellasjewelry.com. Our customer service team is here to assist you.